Exclusions To Warranty
These warranties are exclusive to the original
purchaser of Great Northern Hardwood Flooring products and may
not be assigned or transferred. This is a residential warranty
only and exclusions include damages arising from subflooring,
plumbing breakage or leakage and similar catastrophes, and failures
arising as a result of hydrostatic pressure.
The following are excluded from this warranty:
• Improper Storage, Handling
or Installation. Installation instructions
must be followed. Subflooring must be dry and properly installed.
• Improper Maintenance. Maintenance
instructions must be followed and in particular the floor cannot
be wet mopped.
• Extreme Conditions. The
humidity level in the home must be in the 40% - 60% range
throughout the year using air conditioners, humidifiers or dehumidifiers
as appropriate.
• Gapping of Planks. This
warranty does not cover gapping caused by natural expansion and
contraction, improper seating of planks during installation or
by mastic memory.
• Abuse or Misuse. This
warranty does not cover damage caused by neglect, abnormal use
or misuse, application of solvents, corrosives or other chemicals
to the flooring, color change, excessive pivot and point-loads,
stiletto shoes, heavy furniture or equipment, unpadded furniture
feet, water, pet claws, pet urine, damage from sand, pebbles
or other abrasives or other unintended uses.
• Water Damage. This
warranty does not cover damage caused by moisture penetration
through the subfloor, flooding, leaking plumbing, overflowing
sinks or similar water damage.
• Insect Infestation. This
warranty does not cover any insect infestation after the product
has left the factory.
• Radiant Heat Warranties. Only
low temperature radiant heating systems which are regulated to
never exceed 80°F at the wood surface may be used. If surface
area is allowed to exceed 80° all warranties are void. Only
Float-In installations are acceptable for Radiant Heat subfloors.
Maple, Beech, Ash and Asian Jatoba expand and contract more than
other wood species. There is a greater risk of gaps occurring
especially when installed over radiant heating systems. Such
gaps are NOT manufacturing defects and are not covered by this
warranty.
• Natural variations. Wood
is a natural product, containing natural variations in color,
tone and grain. We do not warrant against natural variations
in color within the floor nor variations between samples and
the installed floor. Variations may also develop over time because
of varying exposure to sunlight or UV light.
Other items not covered under the warranties include damage
caused by natural events such as hurricanes, tornadoes, earthquakes,
and floods; installation of flooring with visible defects;
construction traffic abuse to the surface of the flooring;
use of non-recommended nailers, staplers or adhesives; squeaking,
popping or crackling by any cause other than the mismanufacture
of the tongue or groove.
In the event that there is a claim against this warranty, Great Northern Hardwood Flooring will pay for one replacement of the
portion of the installation that is defective. This includes
all reasonable materials and labor. Great Northern Hardwood
Flooring excludes and will not pay consequential or incidental
damages under this warranty. The sole remedy provided herein
is the repair, refinish or replacement, at the sole option
of the manufacturer. In the unlikely event that the manufacturer
is unable to correct the failure after a reasonable number
of attempts, the manufacturer will refund, if requested, the
purchase price of the portion of defective floor on a prorated
basis. Any attempt to repair or replace the floor prior to
the manufacturer's inspection and authorized repair actions
will void this warranty. This warranty does not include the
cost of labor if the flooring is installed by other than professional
installers. It does not apply to any products designated or
sold as B-grade which is sold “as is.” There are
no other warranties, including merchantability or fitness for
a particular purpose, expressed or implied other than those
listed within this warranty. This warranty will not be deemed
to have failed its essential purpose while Great Northern
Hardwood Flooring is willing to repair or replace defective
goods.
Some states do not allow the exclusion or limitation of incidental
or consequential damages and therefore, this exclusion may
not apply. This warranty gives you specific legal rights which
may vary from state to state.
Warranty Service
To obtain service under this warranty start with your dealer or
failing that contact Great Northern Hardwood Flooring, PO Box
10869, Portland ME 04106
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